Store Policies

Prices

The site prices include the applicable VAT when ordered to an EU address.

Customers outside EU are responsible for any applicable local taxes and duties, if any, and they may be collected upon delivery. The US duty-free import limit is US$800. Australian customers are not responsible for GST for orders under AU$1000.

Delivery method

Domestic orders are shipped as parcels or letters via Posti.

International orders of small items are shipped by Posti Priority Letter. Large items are shipped by Posti Priority Parcel or Posti EMS. EU orders may also be shipped by GLS or Posti Parcel Connect.

Delivery time

Estimated processing times are listed on the product pages.

Average delivery times from the date of shipment:

Finland: 1-2 business days
Europe: 2-6 business days
North America: 4-9 business days
Australia: 5-8 business days
Japan: 4-7 business days

The delivery times are not guaranteed and do not include the possible time needed for customs clearance in a non-EU destination country.

Payment methods

We accept these payment methods:

  • PayPal
  • VISA and VISA Electron debit and credit cards
  • Mastercard debit and credit cards
  • Masterpass
  • MobilePay
  • Pivo, Siirto
  • Finnish online banking (domestic orders)
  • Bank transfer (domestic orders)
  • OP invoice (domestic orders)
  • AinaPay mobile payment (domestic orders)
  • Cash on delivery (domestic orders, +5€)

Delivery cost

Product pages show delivery cost to your country. If you order to a different country, the delivery cost will be shown on checkout after you have submitted your address (but before you have submitted the order).

Returns

You can return our products within 14 days of delivery for a full refund if the item is in good condition. Customized products are not returnable. You are responsible for the return shipping cost for international returns.

We will always replace defective products at no cost to you regardless of the above terms.

Payment methods: