Store Policies

Prices

The site prices include the applicable VAT when ordered to an EU or UK address.

Customers outside EU and UK are responsible for any applicable local taxes and duties, if any, and they may be collected upon delivery. The US duty-free import limit is US$800. Australian customers will not have to pay GST for orders under AU$1000. Customers in New Zealand will not have to pay GST for orders under NZ$1000.

Intra-community zero-rated supply to EU VAT-registered companies outside Finland is available by entering your VAT number on checkout.

Delivery method

Domestic orders are shipped as parcels or letters via Posti.

International orders are shipped with various carriers (Posti, GLS, UPS, Swiss Post, La Poste). Most orders will be delivered by your local postal service.

Delivery time

Estimated processing times are listed on the product pages.

Average delivery times from the date of shipment:

Finland: 1-3 business days
Nordics, Baltics: 3-10 business days (Express: 1-2 days)
Rest of Europe: 1-3 weeks (Express: 1-2 days)
USA: 3-6 weeks (Express: 2-3 days)
Canada: 3-6 weeks (Express: 2-4 days)
Australia: 4-7 weeks
Japan: 3-6 weeks
Others: no estimate, but shipping is possible

The above estimates take into account current coronavirus-related mail delays.

The delivery times are not guaranteed and do not include the possible time needed for customs clearance in a non-EU destination country.

Payment

Payment methods: Credit and debit cards (Visa, Mastercard, Amex, Maestro), Finnish online banking (Danske Bank, Nordea, OP, S-Pankki, Aktia, Handelsbanken, Oma Säästöpankki, POP Pankki, Säästöpankki, Ålandsbanken), MobilePay, Pivo, Siirto, PayPal, Apple Pay, Google Pay, Masterpass, European online banking (Bancontact, EPS, giropay, iDEAL, P24, Sofort).

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: Pivo terms of use.

Finnish online banking, MobilePay, Pivo, Siirto, and Masterpass payments use Bambora PayForm (Paybyway Oy, business ID 2486559-4, payform@bambora.com, +358 9 315 82 555 (workdays 9-17), Laserkatu 6, 53850 Lappeenranta, Finland) as the payment facilitator. Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted at the online service of the Bambora. Bambora or Paybyway Oy is shown as the payment recipient. The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Stripe is used as the payments facilitator for card payments, Google Pay, Apple Pay, and European online banking payment methods.

Paying is safe as all information is transmitted through secure connections so that no unauthorized parties can see the transaction data.

Delivery cost

Product pages show delivery cost to your country. If you order to a different country, the delivery cost will be shown during checkout after you have submitted your address, but before you have submitted the order.

Returns

You can return our products within 14 days of delivery for a full refund or size exchange as long as the item is in good condition. Specially customized products are not returnable. You are responsible for the return shipping cost for international returns and exchanges. Returns from Finland are free.

We will always replace defective products at no cost to you regardless of the above terms.

In many countries you can activate PayPal Refunded Returns to have PayPal refund your return shipping costs if you pay with PayPal.

Payment methods: